Shipping policy

Shipping Policy

Order Processing Times

Our team processes orders Monday–Friday (excluding holidays). Orders typically ship within 2–4 business days from our warehouse. During peak periods, please allow an extra 1–3 business days to process.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Track your package via the carrier’s website.

Shipping Restrictions

We’re unable to ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If you’re unsure whether we can deliver to your address, please contact us before ordering.

Shipping Costs

Domestic (U.S.) shipping costs are shown at checkout. International shipping costs exclude any import duties/taxes; these are collected by your local customs authority and are the customer’s responsibility.

Lost or Damaged Packages

If your package is lost or arrives damaged, email support@playoddonein.com within 7 days of the estimated delivery date (for loss) or 72 hours of successful delivery (for damage). Include your order number, photos/video of the packaging/product, and your shipping label so we can work with the carrier to resolve it.

Changes & Cancellations

Need to modify or cancel? Email support@playoddonein.com as soon as possible. Once an order is processed or shipped, we may not be able to make changes.

Contact Us

Questions? Reach us at support@playoddonein.com